Keep this booklet with your vehicle and make it available to a general motors dealer. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections andor repairs. Find the latest news about gm automotive innovations, investor relations and more. When installed by an authorized gm dealer, genuine chevrolet, buick, gmc and cadillac accessories are covered for the balance of the new vehicles warranty or 12 months 12,000 miles, whichever is longer. I have been in a weeklong discussion with gm arguing that the steering problem was preexisting. Warranties for all model years will be handled through global warranty management. Full functionality requires compatible bluetooth and smartphone, and usb connectivity for some devices. The global warranty management solution helped achieve signi. In addition to genuine gm parts and accessories, we also offer aftermarket parts and accessories from auto meter, royal purple, gm restoration, and more. Upon registration, youll receive online access to continue reading gm warranty news. Download a pdf version of our current warranty management workshop flyer.
The cqi14 guideline automotive warranty management. It reduces costs of warrantee claim processing for the manufacturer by eliminating repeat processing due to improperly submitted claims and pricing discrepancies. Document and track claims through completionsee this and similar jobs on linkedin. Eliminate expensive electronic parts manual subscriptions by using davisware globaledge document imaging. How can i perform a warranty repair on my chevrolet vehicle. Can i take my gmc to any gm dealership for warranty repairs. Uniform warranty management business process across the globe 4. In order to have access to the correct software updates and dealer pricing this special service tools site, must be accessed through gm global connect. Covisint help desk covisint support portal covisint support email for questions related to passwords, onboarding instructions, duns changes, technical assistance with the gm supplypower portal related to the homepage, bulletins, and secure file exchange. When no parts are replaced as part of the vehicle repair, causal part.
This course is intended for gm suppliers, gm supplier manufacturing, gm supplier quality, gm supplier program engineers, and gm supplier support. You must complete all this setup information, even if you previously used autosoft wins since the gm global warranty management system requires setup unique to the gm gwm system. Proquest legacy epc integration for autosoft dms gm parts workbench gm onesource for autosoft finance assistant gm global warranty management. A complete description of the labor time allowances e. This damage is not covered by the gm new vehicle limited warranty. Jeffery jones may 11, 2012 update my profile logout global warranty management. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of. General motors does not authorize any person to create for it any other obligations or liability in connection with these assemblies.
The best gm warranty training coming to a city near you. Gm warranty experts automotive warranty network, inc. General motors new vehicle tire warranty program u. Learn about your vehicles service history, warranty, recall and more at your gm owner center. Vehicle user interface is a product of apple and its terms and privacy statements apply. Learn more about our warranty offerings and check our owner assistance information below. Apqp the apqp portion of this manual defines gms common global. Equipment from independent suppliers is not covered by the gm new vehicle limited warranty. Gm is not responsible for the safety or quality of independent supplier alterations. For questions related to passwords, onboarding instructions, duns changes, technical assistance with the gm supplypower portal related to the homepage, bulletins, and secure file exchange. Read gmc selfhelp faqs for answers to frequently asked sales, financing.
Common warranty claims processing engine with uniform rules 3. Gm warranty processing, training, auditing automotive. If gm warranty job aid does not list any labor operations associated with the causal part, utilize the gm labor time guide to determine the closest to labor operation or contact the dealer business center dbc at 1. Genuine chevrolet, buick, gmc and cadillac accessories are the only accessories backed by gm. Questions about managing your vehicle and services.
This booklet contains important information about the warranty. General motors is home to buick, cadillac, gmc and chevrolet. User manuals autosoft dms dealer management system dms. Since compliance is the name of the game, we want to protect you and your revenue. Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the warranty claim code wcc. Whether youre a service administrator or service provider, you can grow your business with the power of servicebench. Buick and cadillac warranty coverage is in effect for 4 years or 50,000 miles. Unapproved combinations may change the vehicles performance characteristics. Chevrolet infotainment system functionality varies by model. Gm authorization warranty support center if the parts.
Buying extended warranty coverage for your general motors vehicle can protect your wallet against unexpected repair costs. Visiting this site directly will result in a different software download experience. Apqp the apqp portion of this manual defines gms common global product quality planning requirements. You can also find a variety of videos that explain key safety, connectivity and infotainment features. Vehicle history screen in gm global warranty management system. Log in to your gm owner center and manage all your gm vehicles online.
Gmc sierra owner manual 20 crc 81412 black plate 3,1 introduction iii the names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, gm, the gm logo, gmc, the gmc truck emblem, and sierra are trademarks andor service marks of general motors llc, its. Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. It covers the vehicle from bumper to bumper on most vehicle defects related to warrantable defects in materials or workmanship. Boost skills each workshop is created to dramatically boost your warranty management skills from beginner to advanced. Gm endorsed the only gm endorsed warranty workshop.
Log in to your owner center to see your vehicles online. Check out our support resources for your qmh series digital signage qm55h to find manuals, specs, features, and faqs. It also explains customer satisfaction and owner assistance procedures and gms. Welcome to general motors please enter your user name and password and click the log in button to continue to globalconnect user name. A nextgeneration approach to integrated warranty management. Gm parts online wholesale gm parts direct to your door. View your gm vehicles diagnostic, maintenance and vehicle history on the vehicle diagnostics page on the gm owner center. The owners center allows you to easily access owners manuals, as well as maintenance and how to guides. Prior to this, multiple documents existed to define a supplier quality process from apqp through current quality. Net saving with a 2030% reduction in warranty management cost 2. Youll also have complete access to the online warranty community that includes training videos, quick reference tools, warranty forums, and more. It is also a requirement that the code is entered in the sps warranty claim code field in global warranty management.
This robust tool has what you need to connect your entire network, streamline your processes, and increase your productivity in one convenient, endtoend tool. Accurate and complete customer condition, cause, and correction descriptions a clear and concise job card writeup is a requirement. To find the available downloadable manuals and guides for your buick, pontiac, chevrolet, gmc, saab, saturn, and cadillac select a manufacturer below to see a listing of owners manuals. Warranty training for the responsible dealership we specialize in manufacturer warranty training for almost all major manufacturers including acura aston martin audi bentley bmw cadillac chevrolet chrysler dodge fiat ford gm honda hyundai infiniti jaguar jeep kia lincoln lexus land rover maserati mazda mercedesbenz mini mitsubishi nissan porsche rollsroyce smart sprinter subaru toyota. We want to be a part of it and help shape the future at a global and local level. The bumpertobumper limited warranty covers new chevrolet and gmc cars and lightduty trucks for 3 years or 36,000 miles. Find owners and service manuals for all chevrolet, buick, gmc, and cadillac models at gm fleet. General motors owner manuals factory warranty, features and. Biggers hiring automotive warranty administrator in elgin. Each general motors fleet brand has an owners center to provide you with a variety of information about your vehicle. Learn about our companys rich history and dedication to community, sustainability and personal mobility efforts. General motors owner manuals owners manuals and guides provide you with important, modelspecific details regarding the use and care of your vehicle. But before you purchase gms factory coverage, be sure to learn about its limitations and how a thirdparty warranty might benefit you. Learn about your vehicles service history, warranty, recalls, and more at your gm canada owner centre.
A must have for warranty administrators, service consultants and service management. From creating an open platform to build better connections between manufacturers, dealers and customers to providing solutions for every touchpoint of a customers purchase and ownership experience. You can also register your product to gain access to samsungs worldclass customer support. El52100am gm multiple diagnostic interface 2 mdi 2 kit. Main interface with customer view vehicle build interface with customer view vehicle build this screen allows ivh users to view the initial build information on the selected vin including option codes with. We accomplish this through our dozens continue reading. Please enter your user name and password and click the log in button to continue to globalconnect. Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by gm global warranty management. Contact a chevrolet owner center representative online, by telephone or by mail for any questions about your chevrolet vehicle. View your pontiac, oldsmobile, saturn, hummer or saab vehicles specific recall information and active notifications at the gm owner center. A guideline for industry best practices was developed by the aiag automotive industry action group to increase customer satisfaction of the end user while at the same time continuously improving the warranty management programme throughout the manufacturer and supplier chain. General motors owner manuals factory warranty, features. Emergency repairs gm dealers onlyreimbursement to an owner for repairs performed by other than a gm dealer will be considered when gm dealer service was not available e.
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